1. General Overview

Critical Power East Africa Limited (hereafter referred to as “the Company”) is dedicated to delivering exceptional products and services to our valued customers. To maintain our standards of quality and efficiency, we have implemented the following No Return Policy.

2. No Return Policy

The Company does not accept returns for any products purchased from us, except under the following circumstances:

• Defective Products: If a product is found to be defective upon receipt, customers must notify our Customer Service team within 24 hours of delivery. We will work diligently to provide a satisfactory resolution, including replacement or repair of the defective item.
• Incorrect Shipments: In the rare event that the Company ships an incorrect product or quantity, customers must contact our Customer Service team within 24 hours of delivery to report the error. We will promptly rectify the mistake by arranging for the correct items to be shipped at no additional cost to the customer.
• Damaged Shipments: If a product is damaged during transit, customers must inform our Customer Service team within 24 hours of delivery. We will assist the customer in filing a claim with the shipping carrier and provide a replacement or refund once the claim is processed.

3. Conditions for Returns

• Products must be in their original condition, unused, and undamaged, with all original packaging and tags intact.
• Returns for defective, incorrect, or damaged products must be initiated within 24 hours of delivery.
• Customers must provide proof of purchase, such as an order number or receipt, when requesting a return.

4. Contact Information

For inquiries regarding our No Return Policy or to report defective, incorrect, or damaged shipments, please contact:

Customer Service Critical Power East Africa Limited +254722766655

5. Policy Updates

The Company reserves the right to update or modify this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our official website.

Note: This No Return Policy has been established to ensure efficiency and clarity in our operations. Customers are encouraged to review the full policy and contact Customer Service for assistance with specific issues or concerns.