Delivery Information
Thank you for choosing Critical Power East Africa Limited for your power solution needs. Please review the following delivery information to ensure a smooth and satisfactory delivery process:
- We offer delivery services for all our products within Kenya and beyond.
- Delivery methods may vary depending on the size and nature of the product. This may include courier services, freight shipping, or direct delivery by our team.
- Delivery times may vary depending on the availability of the product and your location.
- We aim to process and dispatch orders within 3-5 business days of receiving payment confirmation.
- Estimated delivery times will be provided upon order confirmation.
- Delays may occur due to unforeseen circumstances such as weather conditions or transportation issues. We will make every effort to inform you of any delays promptly.
- Delivery charges will be calculated based on the size, weight, and destination of the product.
- Charges will be clearly communicated to you during the ordering process.
- Additional fees may apply for expedited or specialized delivery services.
- Please ensure that the delivery address provided during the ordering process is accurate and complete.
- We are not responsible for delays or issues resulting from incorrect or incomplete delivery addresses provided by the customer.
- Upon delivery, please inspect the package for any signs of damage or tampering before accepting it.
- If you notice any damage to the package or product, please notify the delivery personnel immediately and contact us.
- It is recommended to have someone available at the delivery address to receive and sign for the package during the scheduled delivery time.
- A delivery confirmation will be sent to you once the package has been successfully delivered to the specified address.
- If you have any concerns regarding the delivery process or need assistance tracking your order, please contact our customer service team.
- For information on returns and exchanges, please refer to our Returns Policy or contact our customer service team.
- For any inquiries regarding delivery or assistance with your order, please contact us at +254722766655
By placing an order with Critical Power East Africa Limited, you acknowledge that you have read, understood, and agreed to our delivery information. If you have any questions or concerns, please do not hesitate to reach out to us. We appreciate your business and look forward to serving you.
